Register & Login Issues

Welcome to KuCoin! As the People’s Exchange, KuCoin was built for all types of investors. Serving over 30 million users from over 200 countries and regions, KuCoin offers low fees, high security, and over 700 coins.

If you are new to the platform, this article will guide you on registering an account and logging in to access the service offered by KuCoin.

Contents
1. Registration and Tips
2. Login and Tips
3. Reset/Forgot Login Password

1. Registration and Tips

You are recommended to refer to the Youtube video on how you can register a KuCoin account to start your trading more quickly.

Enter KuCoin Website, and you should see a page similar to the one below. Click on the “Sign Up” tab in the upper right corner. We support users registering an account with a mobile phone or e-mail address.

1.1. Sign up with an e-mail address
Input your E-mail address and click the “Send Code” button. Wait for the e-mail verification code to be sent to your mailbox and enter the verification code you received. Then set the login password, read through and agree to the “Terms of Use”. Then click the “Sign Up” button to complete your registration.

1.2. Sign up with the mobile phone
Select the country code, input your phone number, and click the “Send Code” button. Wait for the SMS verification code to be sent to your phone and enter the verification code you received. Set your login password, read through and agree to the “Terms of Use”. Then click “Sign Up” to complete your registration.

Tips:

If your e-mail address or phone number has been bound for one account at KuCoin, it cannot be registered multiply.
Users from Phone Registration Supported Country List can register an account by mobile phone. If your country is not on the supported list, please register an account by your e-mail address.
If you are invited to register a KuCoin account, please check whether the referral code is filled in on the password setting interface or not. If not, the referral link might be expired. Please input the referral code manually to ensure the referral relationship is successfully established.

Congratulations that you have completed the registration and can use KuCoin now. The Beginner’s Guide may help you to complete security settings quickly and start trading on KuCoin.

2. Login and Tips

First, you need to access www.kucoin.com. Please click the “Login“ button in the upper right corner of the website. Here you are offered two ways to log in KuCoin account:

2.1. With Password

Enter your E-mail address/phone number and password. Then, click the “Login” button.

2.2. With QR Code

Open KuCoin App and scan the QR code to log in.

Tips:

If you do not remember your password, please click the “Forgot Password?” tab;
If you meet Google 2FA issues, please click Google 2FA issues;
If you encounter mobile phone issues, please click Phone Binding Issues;
If you enter the wrong password five times, your account will be locked for 2 hours.

3. Reset/Forgot Login Password

Please refer to [Option 1] if you want to update the login password.

Please refer to [Option 2] if you forgot the login password and can’t log in either.

Option 1: Update a New Password

Please find the “Change” button of the “Login Password” section in “Security Settings”:

Then, please enter your current password, set your new password, and click “Submit” to complete.

Option 2: Forgot Login Password

Click “Forgot password?” on the login page. Then input your E-mail address or phone number and click “Send Code” button. Please check in your mailbox/phone for the e-mail verification code. Click “Submit” after filling in the verification code you received.

Please note: Before entering the E-mail address/phone, please make sure it is already registered on KuCoin. The e-mail/SMS verification code is valid for 10 minutes. To ensure account security, please change your login password every 90 days.

Now you can set a new login password. Please make sure the password is complicated enough and saved properly. To ensure the account security, please do NOT use the same password you have used somewhere else.

We hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!